Shipping policy

At Brandcore, we aim to deliver every order safely, accurately, and within the estimated timeframe. This Shipping Policy explains our order processing, delivery, tracking, Cash on Delivery, and failed-delivery procedures.

By placing an order through brandcore.pk, you agree to the terms described in this Shipping Policy.

1. Shipping Coverage

Brandcore currently delivers orders throughout Pakistan, subject to courier-service availability.

Delivery may be unavailable or take longer in certain remote, restricted, high-risk, or temporarily inaccessible locations. If we cannot deliver to your address, our team will contact you before dispatch.

We currently do not offer international delivery unless expressly confirmed by Brandcore.

2. Free Delivery Across Pakistan

Brandcore offers free standard delivery across Pakistan unless different delivery charges are clearly disclosed on the relevant product page or before the order is completed.

Free delivery applies to the initial delivery attempt for an eligible order. It does not automatically cover:

Return courier charges for change-of-mind returns
Re-delivery after repeated failed attempts
Re-shipping an order refused without a valid reason
Address corrections requested after dispatch
Special or expedited delivery requested by the customer

Any additional charge will be communicated before re-shipping or providing a special delivery service.

3. Order Processing

Orders are generally processed within 1–2 business days after successful order verification.

Processing includes:

Confirming product availability
Verifying customer and delivery information
Conducting reasonable quality checks
Preparing and packaging the order
Assigning the order to a courier

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing time is separate from the courier’s delivery time.

4. Cash on Delivery Verification

Cash on Delivery is available for eligible orders and locations.

Brandcore may contact you by phone, SMS, email, or WhatsApp to verify:

Your name
Phone number
Delivery address
Selected products
Order value
Availability to receive the parcel

Orders that cannot be verified may be placed on hold or cancelled.

Providing an incorrect or unreachable phone number may delay processing and delivery.

5. Estimated Delivery Time

Most orders are delivered within approximately 3–7 business days after dispatch.

Delivery to remote areas may take longer depending on courier coverage and operating conditions.

Delivery estimates are provided in good faith but are not guaranteed. Delivery may be affected by:

Courier workload
Remote or restricted locations
Public holidays
Weather conditions
Road closures
Security conditions
Strikes or civil disruption
Incorrect customer information
Failed delivery attempts
Events outside Brandcore’s reasonable control

A courier delay does not automatically qualify an order for compensation, although Brandcore will provide reasonable assistance in locating and delivering the shipment.

6. Order Tracking

Where tracking is available, the tracking number or delivery update may be shared through:

SMS
WhatsApp
Email
Courier tracking link
Direct communication from the courier

Tracking information may take up to 24 hours after dispatch to become active.

If you have not received tracking information after your order has been dispatched, contact Brandcore with your order number.

7. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

Full recipient name
Active phone number
Complete street address
House, apartment, shop, or office number
Area and nearby landmark
City
Province
Postal code, where applicable

Brandcore is not responsible for delays or failed deliveries caused by incomplete or incorrect information supplied by the customer.

8. Address Changes

You may request an address change before your order has been dispatched.

Once an order has been handed to the courier, we cannot guarantee that the delivery address can be changed.

An address change after dispatch may:

Delay delivery
Result in a returned shipment
Require additional courier charges
Require cancellation and placement of a new order

9. Delivery Attempts

The courier may contact you before or during delivery. Please keep your phone available and ensure someone can receive and pay for the order.

Courier companies usually make a limited number of delivery attempts.

If delivery fails because:

The recipient is unavailable
The phone number is unreachable
The address is incorrect
The customer refuses the parcel without a valid reason
Payment is unavailable for a Cash on Delivery order

the parcel may be returned to Brandcore.

Re-shipping a returned parcel may require confirmation, advance payment, or additional delivery charges.

10. Opening Parcels Before Payment

Courier policies generally do not allow customers to open a Cash on Delivery parcel before payment unless an open-parcel service has been specifically arranged.

The inability to open a parcel before payment does not affect your rights under Brandcore’s seven-day Return and Refund Policy.

After receiving the parcel, we recommend recording an unboxing video before removing or using the product.

11. Damaged or Tampered Parcels

Please inspect the external courier packaging before accepting delivery.

If the parcel appears severely damaged, opened, resealed, wet, crushed, or visibly tampered with:

Photograph or record the parcel
Inform the courier immediately
Do not accept the parcel where refusal is reasonably possible
Contact Brandcore as soon as possible

If external damage is not visible but the product is found damaged, defective, incomplete, or incorrect after opening, contact Brandcore within the seven-day return period.

We may request:

An unboxing video
Photographs of the courier packaging
A photograph of the shipping label
Photographs or video of the product
A description of the issue

12. Missing or Lost Shipments

If tracking has not updated for an unusual period or the courier marks your order as delivered but you have not received it, contact us immediately.

Brandcore will coordinate with the courier to investigate the shipment.

Courier investigations may take several business days. Any replacement or refund will be considered after the courier’s investigation and verification are completed.

13. Multiple Shipments

An order containing multiple products may occasionally be delivered in separate parcels because of product availability, warehouse handling, packaging requirements, or courier limitations.

Where possible, we will notify you if your order is divided into multiple shipments.

14. Order Refusal

Customers should refuse a parcel only where:

The parcel is visibly damaged or tampered with
The courier requests an amount different from the confirmed order total
The recipient did not place or authorize the order
Brandcore has provided instructions to refuse it

Repeated refusal of confirmed orders without a valid reason may result in:

Cash on Delivery restrictions
Order cancellation
Advance-payment requirements for future orders
Additional re-delivery charges

15. Delayed Orders

If your order exceeds the estimated delivery period, contact Brandcore with your order number.

We will review the tracking information and coordinate with the courier. However, we cannot guarantee an exact delivery date where the delay results from circumstances outside our reasonable control.

16. Order Cancellations

You may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. You may refuse delivery only according to this Policy or accept the order and request an eligible return under our Return and Refund Policy.

17. Returns and Return Shipping

Delivery under this Shipping Policy is separate from return shipping.

For eligible returns:

Brandcore will provide return instructions after approving the request
Customers should not return products without authorization
Customers are normally responsible for return shipping on change-of-mind returns
Brandcore may cover or reimburse reasonable return shipping where a verified incorrect, damaged, or defective product was delivered

Review our complete Return and Refund Policy:

https://brandcore.pk/pages/refund-policy

18. Events Outside Our Control

Brandcore will not be responsible for delays caused by events outside our reasonable control, including natural disasters, extreme weather, strikes, government restrictions, courier shutdowns, transport disruption, telecommunications failure, security incidents, epidemics, or civil unrest.

We will make reasonable efforts to communicate material delays and assist affected customers.

19. Contact Brandcore

For shipping, tracking, or delivery assistance, contact:

Brandcore
R-842, Sector 08
North Karachi, Pakistan

Email: brandcorepk@gmail.com
Phone/WhatsApp: 0312-2959053
Website: https://brandcore.pk

Please include your order number when contacting us so we can assist you efficiently.

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