Refund policy

At Brandcore, we want customers to shop with confidence. If you are not satisfied with an eligible purchase, you may request a return within 7 calendar days of receiving your order, subject to the conditions below.

1. Seven-Day Return Eligibility

To qualify for a return, the product must:

• Be returned in the same condition in which it was delivered

• Be unused, unworn, unwashed, and undamaged

• Include its original packaging, tags, seals, manuals, accessories, parts, and complimentary items

• Show no signs of installation, misuse, alteration, washing, stains, scratches, or physical damage

• Be accompanied by the order number or valid proof of purchase

• Have a return request submitted within 7 calendar days of delivery

Products that do not meet these conditions may not be accepted for return.

Opening a package to reasonably inspect the product does not automatically make it ineligible. However, products used beyond reasonable inspection cannot be returned for a change of mind.

2. How to Request a Return

To request a return, contact Brandcore within 7 calendar days of delivery:

Email: brandcorepk@gmail.com
Phone/WhatsApp: 0312-2959053

Please provide:

• Your full name

• Order number

• Product name

• Reason for requesting the return

• Clear photographs or video showing the product and packaging

• Photographs or video of any damage, defect, or incorrect item

Our team will review your request and provide return instructions if it is approved.

Do not send a product back without prior approval. Unauthorized returns may not be accepted or processed.

3. Damaged, Defective, or Incorrect Products

Please inspect your order immediately after receiving it.

If the product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible and within the 7-day return period.

To help us verify the issue, we may request:

• An unboxing video

• Photographs of the outer courier packaging

• Photographs or video of the product

• A photograph of the shipping label

• Details explaining the fault or discrepancy

Where the claim is verified, Brandcore may offer an exchange, replacement, repair, store credit, or refund, depending on the product, issue, and availability.

Opening or reasonably testing a product to identify a genuine defect will not, by itself, make the product ineligible.

Damage caused after delivery through misuse, accidental damage, improper handling, unauthorized repair, electrical fluctuation, water exposure, or failure to follow product instructions will not qualify as a delivery defect.

4. Change-of-Mind Returns

Eligible products may be returned within 7 calendar days if you change your mind, provided the product remains unused and in its original saleable condition.

For an approved change-of-mind return:

• The customer is responsible for return courier charges

• Any non-refundable delivery or handling costs may be deducted

• The product must be securely packed to prevent damage in transit

• Brandcore is not responsible for a return package lost or damaged before it reaches us

We recommend using a trackable courier service and retaining the courier receipt.

5. Non-Returnable Products

Unless delivered damaged, defective, or incorrect, returns may not be accepted for:

• Used, washed, worn, installed, or altered products

• Products damaged through misuse or improper handling

• Products missing original packaging, accessories, parts, manuals, tags, or seals

• Opened cosmetics, perfumes, personal-care, hygiene, or grooming products

• Undergarments and other hygiene-sensitive products

• Customized or personalized products

• Gift cards

• Clearance or final-sale products clearly marked as non-returnable

• Products returned after the 7-day return period

• Products purchased from an unauthorized third-party seller

Your statutory rights concerning genuinely defective or misrepresented products remain subject to applicable law.

6. Return Inspection

After receiving a returned product, our team will inspect it to confirm:

• Its condition

• Whether all parts and accessories are included

• Whether the reported issue can be verified

• Whether the return meets this Policy’s requirements

Inspection generally takes 3–5 business days after the returned product reaches us.

We will notify you whether the return has been approved or rejected. Receiving a return package does not automatically guarantee a refund.

7. Refunds

If your return is approved, the refund will be processed using an available and mutually agreed payment method.

For Cash on Delivery orders, we may request valid bank, Easypaisa, or JazzCash account information to process the refund. The account information provided must belong to the customer or an authorized recipient.

Approved refunds are generally processed within 7–10 business days after inspection. Additional processing time may apply depending on the bank, wallet provider, public holidays, or circumstances outside Brandcore’s control.

Refunds will only cover the approved product value. Original delivery charges, return courier charges, payment-processing costs, or handling charges may be excluded unless the return results from a verified Brandcore error, defective product, or incorrect item.

8. Exchanges and Replacements

Approved exchanges and replacements are subject to stock availability.

If the requested replacement is unavailable, Brandcore may offer:

• Another product of equivalent value

• Store credit

• A refund of the approved amount

A price difference may apply if the customer selects a different product.

9. Order Cancellations

You may request an order cancellation before it has been dispatched.

Once an order has been handed to the courier, it cannot be cancelled through the cancellation process. After delivery, the order will be subject to this Return and Refund Policy.

Submitting a cancellation request does not guarantee cancellation if the order has already been processed or dispatched.

10. Refused and Undelivered Orders

Customers are responsible for providing complete and accurate delivery information and remaining available for courier communication.

If an order is refused without a valid reason or cannot be delivered because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, Brandcore may restrict future Cash on Delivery orders or require advance payment.

11. Warranty Claims

The 7-day return period is separate from any product-specific warranty.

If a product develops a fault after the return period, any support, repair, or replacement will be handled according to the warranty stated on that product’s page or warranty documentation.

A warranty does not cover accidental damage, misuse, unauthorized repair, normal wear and tear, or failure to follow operating instructions.

12. Return Address

Approved returns must be sent only to the address provided by Brandcore’s customer-support team.

Our registered contact address is:

Brandcore
R-842, Sector 08
North Karachi, Pakistan

Please obtain approval and complete return instructions before sending any product.

13. Policy Abuse

Brandcore reserves the right to reject returns involving suspected fraud, altered evidence, product substitution, intentional damage, excessive return activity, or abuse of this Policy.

Any such decision will be based on the available order, product, courier, and inspection evidence.

14. Contact Us

For questions regarding returns, exchanges, or refunds, contact:

Brandcore
Email: brandcorepk@gmail.com
Phone/WhatsApp: 0312-2959053
Website: https://brandcore.pk