At Brandcore, we stand behind the craftsmanship and durability of every product we create. Your satisfaction and trust are our top priorities, which is why we offer a dedicated warranty and reliable customer support for all our leather goods.

Warranty Coverage

All Brandcore products come with a 1-5 Years Limited Warranty from the date of purchase. This warranty covers:

1. Manufacturing defects in materials or craftsmanship
2. Issues with stitching, zippers, or hardware
3. Functional defects that affect product performance

What’s Not Covered

1. Normal wear and tear from regular use
2. Accidental damage, misuse, or neglect
3. Water or chemical exposure
4. Unauthorized repairs or alterations
5. Natural aging or color variation of leather

How to Claim Your Warranty

If you experience an issue that you believe is covered under our warranty, please follow these steps:

Get in Touch

Email us at brandcorepk@gmail.com with your order number, a description of the issue, and clear photos of the product.

Review Process

Our team will assess your claim within 3–5 business days and determine the appropriate solution.

Resolution Options

If approved, we will provide one of the following:

1. A repair of your original item
2. A replacement of the same or comparable product
3. Store credit if the item is no longer available

Note: Shipping costs related to warranty claims may be applicable depending on the case and location.

Product Care & Support

To help your leather goods last for years, we recommend:

1. Avoiding prolonged exposure to water or sunlight
2. Cleaning with a soft, dry cloth and using leather conditioner occasionally
3. Storing in a cool, dry place when not in use

Need help or have questions about our products? Our support team is here to assist you.

Email: brandcorepk@gmail.com
Phone/WhatsApp: 0312-2959053

Address: R-842 sector 08 North Karachi.
Response Time: Within 24–48 business hours

At Brandcore, quality is our promise — and your satisfaction is our commitment.